If you’re looking to return or exchange your order for whatever reason, we’re here to help. We offer returns within 30 days of purchase from this website. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following details about our return and refund policy:
If your product arrives with major damage such as a hole in the canvas, then Kent Paulette will replace the damaged product at no cost to you.
If your product does not arrive damaged, then there will be a 50% restocking fee for returning that undamaged product. The returned items must have no visible signs of wear. Opened items that are slightly used can be returned.
To initiate a return, please complete the following steps:
Contact Kent Paulette to request which products you would like to return. He will send you the address for returns.
Returns can be made by mail or at the drop-off location that he sends you.
Customer will be responsible for shipping and all shipping costs.
Returns and Refunds will be processed within 2 days of receiving the returned product.